Amazon Prime Video is a very well-known and well-demanded subscription video-on-demand streaming and rental platform operated by Amazon in the United States. It may be purchased separately or as a portion of an Amazon Prime subscription. The service primarily delivers Amazon Originals, which are films and television shows created by Amazon Studios or licensed to Amazon.
It also hosts material from other sources, material add-ons, live sports competitions, and film renting and purchase options. Although the program is widely accessible, it may require an entire Prime subscription to utilize.
Amazon Streams, often known as Prime Video Sites, is a content contribute service that enables Prime Video subscribers to connect to other paid video services from other digital originators. But some users also face some errors in using this application and are disturbed badly by it. These errors may be caused by technical issues or by human negligence.
About Error Code 3565 And 2063
When you have an issue with your Amazon Prime Video account, it is one of the things that might make you feel steamed up. Problems with your Amazon Prime membership or add-on payments may cause your Prime Video viewing to be interrupted.
You can run into a variety of payment failure difficulties, including error codes 3565, 2063, and 3553. When you try to buy or rent a movie on Amazon Prime Video, these error messages usually indicate a problem with your payment information.
Your purchase will be canceled if you don’t have an account, don’t have a payment method set up, or make an incorrect payment. It might be a problem with your on-file credit card or other payment methods in your Amazon account.
The problem is associated with payment concerns, and the error message reads “Purchase failed.” The payment you made on Amazon.com for Prime Video is no longer valid. 3565 is the error code.”
Fixing Amazon Prime Error Code 2063 Or 3565
Thankfully, there are a number of things you can do to address and remedy these difficulties so you can get back to buying or renting movies in no time. Trying each of these options below one by one can solve the problem.
1. Checking The Payment Details On Your Amazon Prime Account
Making a quick check on the payment details of your account may indicate what the problem is.
- Go to your Amazon Prime account to get started.
- Select Payment Options from the drop-down menu.
- Check and double-check the correctness of your payment methods.
2. Enabling Single-Click Settings On Your Account
By enabling the single click option in your amount you may be able to solve the issue.
- Open your Amazon Prime account.
- Then, remove the items from your shopping basket. You can add them when you’ve resolved the payment problem.
- Choose your payment options.
- Look for and enable 1-Click Settings.
- Make sure you’re using the right payment method.
3. Setting Up Another Payment Method
You can try adding a new different payment method to your account if you have another payment option. You can pay with a different credit card or over the internet. Check whether you can make a purchase using your newly added payment information.
- Go to your Amazon Prime Account’s Payment choices page.
- Add a card by clicking the Add a card button.
- Fill in your payment information.
4. Disable VPN Service If Enabled
Some VPN servers may obstruct your online operations, particularly when making payments. Whether you’re presently using a VPN, try turning it off first and seeing if you can make a successful Amazon purchase. You can try any of these premium choices if you truly need to utilize a VPN while watching Amazon Prime Video.
Free versions often come with a slew of restrictions. So, to keep utilizing a VPN for online transactions and streaming, you might only need to upgrade to a more dependable premium service. The following are the highest-rated and safe VPN’s to use:
- Nord VPN
- Proton VPN
- Bull Guard
- IP Vanish
- Private Internet Access
- Surf Shark
- Express VPN
- Hotspot Shield
NordVPN is the best among them with the highest speed and reliability when we tested. Here are the results.
5. Contact Amazon Prime Video Support
If you continue to have payment issues with error messages 3565, 2063, or 3553, you may contact Amazon customer service to find out what’s causing the problem. Go to your Amazon account and sign in. After that, pick Need More Help? from the Browse Help Topics menu.
6. Updating Your Apps And The Phone Software
If the applications or the software version of the mobile phone is out of date, then this error may also appear. Users can take the below measures to solve this issue:
- Open the google play store
- Open manage apps
- Check for updates
- Update the amazon prime video app if not updated
Also, check the device software version
- Open device setting
- Then, open about phone
- Open software version
- Check for updates
For iPhone Users
- Go to the app store
- Open settings
- Open app updates
- Check for updates
Also, check on the iOS version
- Open settings
- Click on iOS
- Click on iOS update
7. Cancel The Order
Canceling your order and then ordering it again may also solve the problem. Sometimes when a user confirms an order it creates some error and causes the problem.
- Go to Amazon and search for “contact support” or “help.”
- Sign in to your account using your email address and password.
- Select the title of the film that is displaying problem code 2063.
- Select “cancel order” from the drop-down menu.
Also, you can cancel orders directly from your Amazon dashboard to fix Amazon Prime error code 2063 or 3565.
If you follow the steps above, your order will be canceled and your money will be reimbursed promptly. If you are unable to finish these procedures, contact Amazon customer service and seek cancellation. A customer service representative can assist you with this.
Also Check: How To Fix Roblox Error Code 268? 6 Easy Ways
The Amazon Prime Error Code 2063 or 3565 is a common error message and can be frustrating to deal with. Luckily for you, we have provided the solutions that will fix this problem of Amazon Prime video payment. If they don’t work then it’s time to contact Amazon customer support. They’ll help walk you through some steps so that you can watch all of your favorite movies and TV shows hassle-free.
Maryam has been teaching IT as a school teacher for over a decade, and her main subject of choice is Internet safety, especially helping parents keep their families safe and secure online. When Maryam is not teaching or writing she is a big fan of the outdoors, the complete opposite of staring at a computer screen for hours.