Disney Plus is an excellent streaming service for watching your favorite movies and TV shows, but what do you do when encountering an error code? In this article, we will help you fix Disney Plus streaming account errors code 39, 66, or 24. We’ll walk you through the steps to take so that you can get back to streaming as soon as possible.
About The Error Message 39, 66, Or 24
The Disney plus app with great services also help users to troubleshoot the nature of the problem by displaying some error messages on the screen. Mostly these error messages are hard to understand, but it’s better than nothing.
Error Code 24: This error code mostly occurs due to an unstable Internet connection. This problem can be resolved by improving Wi-Fi devices like modem and Ethernet or switching to a wired connection of Ethernet.
Error Code 39: This error code usually specifies that you don’t have the right to stream this content or that Disney Plus can’t be streamed in your region. This is preventing Disney Server to stream the requested content.
Error code 66: This message means your device has a compatibility problem. And it would be best if you had a secure connection. Make sure your device must be compatible with Disney plus app. If it is not, then check the driver and update the system.
You can resolve and fix the error by trying the following troubleshooting methods listed below:
1. Close Disney Plus App And Re-Launch
Usually, we handle a misbehaving computing device like PC, Tablet, Mobile, or software by restarting it. Similarly, we deal with the Disney Plus App by closing it and then restarting it. Close the Disney app and Re-launch it. There are different ways to restart the app on different devices.
For Android TV: click the home button, go to the setting tab, click the “About” option, and press ‘Restart’ on the ‘Power menu’.
For Apple TV: It is simple. Just Locate System inside the ‘Setting’ option and click on “Restart.” Then check if the issue is resolved or not.
2. Check Your Internet Connection
Make sure your internet connection is stable, fast, and working properly. There are different ways to test either from WiFi or cellular signals from the strength icon at the top of Mobile phones and tablets or by watching videos from YouTube and other websites. You must have at least 5 Mbps to stream Disney plus. If not, improve your internet connection.
You can also boost up your router or remove obstructions. Either switch to a different HDMI port on your Xbox or try a different HDMI cable.
3. Check Whether Your Device Is Compatible With Disney Plus App
Make sure your device must be supported. Disney plus app is compatible with many streaming devices such as Computers, Tablets, Mobiles, and Smart TVs. Although Disney plus app didn’t support all models. If the device is compatible, you need to check the software version you installed.
4. Shut Down And Restart Your Streaming Device
If closing and the re-launching app is not working, Restart your Streaming devices to reconnect with the app’s internet connection. Close Disney plus app and try to restart the streaming device, and relaunch the app. The instructions to restart are different for different streaming devices.
5. Clear’s App Cache
If the app is not working, it might be because of a corrupted app cache. If you have an android device, it’s easy to clear cache and a general procedure.
- Open Settings app
- Tap on Apps & Notification
- Tap on the Disney Plus app
- Then, tap Storage and Cache
- Tap Cache
IOS didn’t support a Clear fast cache, so you need to uninstall and then Re-install the app.
6. Restart Your Console
To fix the problem, restart your Xbox One console to refresh the connection. For this purpose, turn off the console and remove the power cord. Wait for a few minutes before plugging in. Turn on the console and check if the issue fixes or not.
If the issue persists, it highly suggests trying the troubleshooting steps below:
Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear
Then select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.
7. Execute A Power Cycle On Streaming Device
- To perform a power cycle on Streaming Device, turn off your streaming player on which you watched Disney plus content.
- Turn off your streaming device, modem, and Router. Disconnect from the source.
- Wait for a minute and restart your device, router, and modem.
- Open Disney plus app and try streaming again to watch your favorite content.
8. Try A Different Streaming Device
If the problem didn’t get resolved even after restarting the app and stable internet connection. Then try to use a different Streaming Device where you can watch your favorite TV series or Movies because the issue might be with the current streaming device, you are using.
9. Check If The Disney Plus Server Is Down
Sometimes errors might occur when Disney plus Server is down itself and cause hindrance in streaming. There are many ways to check if the problem is with the server itself.
- First, check the Disney plus server status through Down Detector. You have to wait until it’s fixed if it is down as it’s not in your hands to do anything.
- If Disney+ is giving UP but not accessible by you, then go on your Twitter account and check; they report the interruption of their service.
- To confirm Whether Disney Plus Server is down or not, check hashtags #disneyplusdown on different social media like Twitter.
If you find that server is down, you have to wait for Disney to fix it.
10. Remove And Re-Install Disney Plus App
In the final step, if any of the above solutions do not work, you are advised to re-install your Disney plus app. First, uninstall the app. If there is no available update, there might be some bugs on the app that create errors. Re-installing mostly fixes this issue. Re-install according to the instructions provided by your device, and then install the fresh version of the app.
To install the Disney plus app, Press the Home button and click ‘APPS.’ Search for Disney + and install it. Once the downloading is completed, open to launch the app and then ‘LOG IN.’
Also Check: How To Fix Roblox Error Code 268? 6 Easy Ways
Summing Up
If you are experiencing Disney Plus streaming account errors with codes 39, 66, or 24, follow our potential fixes that you can try. They’re pretty easy, and you can get it done in no time. With our tips in mind, you should be able to fix your streaming account error and enjoy all of your favorite Disney Plus content. Have you tried any of them? Let us know in the comments below.
Maryam has been teaching IT as a school teacher for over a decade, and her main subject of choice is Internet safety, especially helping parents keep their families safe and secure online. When Maryam is not teaching or writing she is a big fan of the outdoors, the complete opposite of staring at a computer screen for hours.
Why bother asking users to check that their device is compatible, when you don’t actually state what is, and isn’t compatible, or where to find this information!