Hulu is an online streaming service that offers a wide selection of TV shows and movies. The best part about it is that most of Hulu content can be watched for free with advertisements. However, at times, you might find yourself unable to watch your favorite shows or movies on Hulu because of an error message or playback failure. There are several reasons this may happen, ranging from poor connectivity issues to online security software blocking access to specific websites. Knowing how to fix the problem will save you time and frustration in the long run, whatever the reason may be.
Reasons Of Hulu Playback Failure Error
There are various reasons as to why this happens, but we will discuss here a few popular ones:
1. Video Quality Has Been Reduced On Your End
This one is pretty straightforward to understand. If you play your videos in 720p or 1080p on your end and the videos only stream in 480i resolution on Hulu’s end, then the playback will always fail.
2. Your ISP Is Not Allowing The Connection
Just like how your browser caches different things on the go to speed up the browsing experience, your internet service provider has some cache that holds onto connections for specific websites or hosts on the fly.
If you have recently changed ISPs or if your old ISP is caching some connection on their side, chances are it might be one of the main reasons behind any kind of Hulu playback failure issues you may be facing right now. Also, less internet speed is another reason for glitches in Hulu video or streaming devices.
3. Your Browser Is Not Supported
Hulu has been known to play well with most popular browsers out there, but in some cases where Hulu users have reported playback failures using browsers that the company does not officially support. Suppose you are using an unsupported browser and experience any playback issues. In that case, it is recommended that you switch over to a supported browser to continue using Hulu without any interruptions.
4. Your Proxy Settings Are Incorrect
Incorrect proxy settings are another common reason for playback issues with Hulu. If your computer is set to use a proxy server when trying to access the Hulu website, chances are you may experience some playback failures. To fix this, you need to disable the proxy settings on your computer and try again.
5. You Are Connected To The Internet Via A Mobile Internet Connection
If you are using a mobile connection to access the internet, there is a good chance that you will experience some playback failures with Hulu. This is because most mobile connections are not as reliable as fixed-line connections and tend to drop out more often, which can cause streaming videos to stop playing in the middle. To fix this, it is recommended that you try accessing Hulu from a wired connection or from a computer instead of using a mobile device.
Troubleshooting Tips For Fixation
Above are some of the most common reasons for Hulu playback error. If you are experiencing any issues with streaming videos on Hulu, it is recommended that you go through these troubleshooting tips to see if any of them can help fix the problem.
1. Check Hulu Servers Updates
A frequent cause behind why users face problems when streaming Hulu content is server issues with the website or its content partners. This means your issue might be due to a technical glitch on their end rather than anything you’re doing wrong. In such cases, wait for a few hours and try again if the playback error persists.
2. Power Cycle Your Devices
If you’re experiencing playback problems when connected to WiFi, try connecting to a power source instead of WiFi and see if that clears up any issues. This process works much like rebooting your computer when it starts acting sluggish or freezes, so gives this a shot if you’re still having trouble after checking your specific streaming device settings and connection type.
3. Clear The Hulu App Or Browser Cache
It might remove temporary files that are being stored in your web browser. It is recommended to clear the browsing data of all browsers installed on the system, including Internet Explorer, Google Chrome, Mozilla Firefox, and Safari. You can also try resetting your web browser’s settings by deleting Hulu service cookies and other saved website data.
How To Clear The Cache?
Here’s how to clear the cache in the Hulu app:
- Launch the Hulu app.
- Tap on the Menu icon (three lines).
- Tap on Settings.
- Scroll down and tap on Clear Cache.
- Confirm by tapping on Clear Cache again.
Here’s how to clear the cache in your browser:
- Open Chrome.Type chrome://settings/clearBrowserData in the address bar and press Enter.
- Select the following items from the list and click on Clear Data. Also, check Browsing history, Download history, Cookies, and other site and plugin data, Cached images, and files.
- Open Firefox. Click on History in the top menu bar. Choose Clear Recent History.
- Select how far back you want to clear your browsing history. Check all the items you would like to delete and click Clear Now.
4. Update Your Hulu App
The Hulu app is constantly being updated with bug fixes and performance enhancements, so it’s always a good idea to make sure you have the most recent version installed on your device. You can check for updates by going to the App Store (for iOS devices) or Google Play Store (for Android devices) and searching for “Hulu.” If an update is available, simply download and install it.
5. Reinstall The Hulu App
If all else fails, try uninstalling and then reinstalling the Hulu app on your device. This will erase all of your current settings and preferences, so you’ll have to set them up again after reinstalling. However, it is the last resort option and might not always work. You can also check for tips to install geo-restricted apps for further help.
Hopefully, one of these methods resolves the playback issues that you’re experiencing on Hulu! If not, feel free to reach out to their customer support team for more help. They are more than happy to assist you in fixing any technical problems you may be facing. Thanks for reading!
Maryam has been teaching IT as a school teacher for over a decade, and her main subject of choice is Internet safety, especially helping parents keep their families safe and secure online. When Maryam is not teaching or writing she is a big fan of the outdoors, the complete opposite of staring at a computer screen for hours.