Why Your Microsoft Store App Keeps Crashing? How To Fix It?

Is your Microsoft Store app crashing frequently? It can be frustrating when an app you regularly starts crashing for no apparent reason. In this blog post, we’ll explore some of the possible causes of this issue and how to fix it. Keep reading to find out more!

Reasons Why Your Microsoft Store App Keeps Crashing

There could be several reasons why your Microsoft Store app keeps crashing. Here are some of the most common ones:

1. Outdated Software

One of the most common reasons apps crash is that they’re outdated. Make sure you keep all your software up to date, including your Windows operating system and your Microsoft Store app.

2. Malfunctioning Hardware

Another common reason for Microsoft store crashes is malfunctioning hardware. If you’ve recently upgraded or changed any of your hardware, it’s possible that one of your devices isn’t working properly and is causing the app to crash.

3. Corrupt Files

A third possibility is that corrupt files are causing the app to crash. To fix files, try uninstalling and reinstalling the app. Alternatively, you can go to Settings > Apps & features and select the app from the list. Select Advanced Options and click Reset before choosing either ‘Reset only current user’ or ‘Reset all users’, which will delete your app’s data.

4. Other Apps

Another reason an app might crash is that another program is interfering with it. If it’s a third-party program you installed, try removing it and then re-opening the Microsoft Store app to see if this has fixed any issues you were having. If there was no interference from other programs, make sure you keep them to a minimum while you have the app open.


How To Fix Microsoft Store App Crashing Issue?

Here are some suggestions on how to fix the problem.

1. Run Windows Troubleshooter Tool

Windows 10 has a built-in troubleshooter tool that detects and automatically fixes specific problems on your computer, such as issues with apps or drivers. It’s worth giving the troubleshooting tool a shot if it is available for your specific Windows Store app crash issue.

Sometimes, an issue can be caused by incompatibility between what you’re trying to do and how Windows is configured. In those cases, running the troubleshooter can help resolve those types of problems quickly and easily. Here’s how :

  1. Press “Start” and go to “Settings.”
  2. Select ‘Troubleshoot’ from the left-hand menu
  3. Press Windows Store Apps and then click on ‘Run the troubleshooter
  4. Follow the on-screen instructions to complete the troubleshooting process.

If this doesn’t work, you can also try some other methods listed below.

2. Perform Repair on Microsoft Store App

If running the Windows Troubleshooter tool didn’t help, you can try repairing your Microsoft Store app. This will reset your Microsoft Store app to its original state, which could potentially fix any crashing or other issues you’re experiencing. Here’s how:

  • Press ‘Win + R’ keys > select “Update & Security”
  • Select Apps and Features from the left-hand menu
  • Find your Microsoft Store app in the list and click on it
  • Click on the ‘Advanced Options’ link at the bottom of the Window
  • Click on the’ Repair’ button under the ‘Restore Default Settings’ section.

Once the Repair process is complete, try relaunching your Microsoft Store app to see if it works properly. If not, continue down to the following method.

3. Clear the Microsoft Store Cache

One potential solution for fixing a crashing Microsoft Store app is to clear its cache. This will delete all of the temporary files associated with the Microsoft Store app, and it will force Windows to download a fresh set of files from the internet.

Sometimes these temporary files become corrupted or outdated, which can cause various problems with the Windows operating system. Clearing out this cache allows Windows to work correctly again. Here’s how:

  • Click On the “Run dialog box” by pressing the Windows key and R.
  • Then, enter: wsreset.exe
  • After it, wait for the process to finish. Open Microsoft Store again, and it’ll run once the cache is cleared.

4. Run SFC Scan

One of the solutions may be running a System File Checker (SFC) scan. This will allow Windows to check all of its system files and replace any corrupted or damaged with fresh new versions from its trusted source: Windows Update. Here’s how:

  • To start your PC in Safe Mode, press ‘F8’ as soon as you turn on your computer
  • Choose “Safe Mode With Networking” from the list > hit Enter key
  • Once you’re loaded into Safe Mode, open Command Prompt by pressing ‘Win + X’ and selecting ‘Command Prompt.’
  • In the window, type in the following command and hit Enter:

sfc /scannow

  • The scan will start automatically. Once it’s done, restart your PC and try relaunching your Microsoft Store app to see if it works.

5. Perform a DISM Scan

If you’ve tried all of the suggestions listed so far and your Microsoft Store app is still crashing, you may want to try performing a DISM scan. This will check all of the system files on your PC for any potential issues and fix them necessary. Here’s how:

  • Open Command Prompt by pressing ‘Win + X’ and selecting ‘Command Prompt’
  • In the window, type in the following command and hit Enter:

DISM.exe /Online /Cleanup-image /Scanhealth

DISM /Online /Cleanup-Image /RestoreHealth

  • Once it’s done scanning, try relaunching your Microsoft Store app and restart your computer to see if it works properly. If not, continue down to the next method.

Also Read: How To Fix Microsoft Teams Not Working Issue

6. Install Available Windows Updates

One of the most common solutions for dealing with various problems on Windows is updating itself. Some issues can be fixed by installing Windows updates that deal with issues related to broken files or system files, among other things.

Open the Settings app and go to Update & Security > Windows Update to check for and install available updates.

Windows update

7. Reset Microsoft Store App

If installing updates doesn’t help, you may need to reset your Microsoft Store app. This will clear out any cached data or corrupted files that may be causing the app to crash. To do this, open the Settings app and go to Apps > Apps & Features. Select Microsoft Store, click the Advanced options link, and click Reset. Confirm by clicking Reset again. Your Microsoft Store app will now be reset.


If you are experiencing frequent crashes of your Microsoft Store app, there could be a few reasons for the issue. We’ve outlined some potential fixes to help get things back on track and enhance your shopping experience with Windows 10 devices. Reach out if you need any more assistance or have other questions about the issue.

Leave a Comment