HBO Max is an entertainment app that allows watching videos, movies, TV shows, and other programs. But sometimes, when you try to open it on your iPhone or Android device, you may face some technical issues like black screen or glitches, etc.
It’s not uncommon for an app to have a few bugs, but when the HBO Max app is causing your TV screen to go black, you know it’s time to take action. There are several ways to fix this problem on your own without needing any help from customer service or technical support. You may find a solution in one of these six easy solutions below. We’ve also discussed some common reasons to help you figure it out.
Reasons For Blank Screen In HBO Max
There can be several reasons why your HBO Max streaming service might be displaying a black screen. We’ve compiled the five most common reasons below.
1) Your Device Is Not Compatible With HBO Max
HBO Max is only compatible with specific devices. If your device is not on the list of compatible devices, you will experience a black screen when attempting to use the app.
2) You Have Not Yet Activated Your Subscription
To use the HBO Max app, you must first activate your subscription. If you have not yet activated your subscription, you will see a black screen when using the app.
3) You Are Not Connected To The Internet
To watch HBO Max, you must be connected to the internet. If your device is not connected to the internet, you will see a black screen when using the app.
4) You Do Not Have Enough Storage Space Available On Your Device
HBO Max requires available storage space to function properly. If you do not have this much available storage space, you may experience issues with your device’s performance or malfunctions that may cause the HBO Max app to display a black screen or other errors. There are also HBO Max servers errors and issues for HBO Max users in the case of Android TV.
5) You Are Using An Unsupported Browser
HBO Max supports only certain browsers; if you are using an unsupported browser, the app may appear as though it is loading but then will ultimately display a black screen.
6) Router Issues
If you’re using a router that has been configured through your service provider, then the reason why HBO Max is not working properly could be because of any advanced settings that have been enabled on the router. It blocks outbound traffic from specific applications and services. In this case, you’ll need a different router to make sure you can enjoy streaming in HD quality without problems.
Solutions For HBO Max Blank Screen Issue
If you are also facing such issues with the HBO Max app on your mobile phone or Smart TV, here are some possible solutions for HBO Max’s black screen of death errors.
1. Use A VPN Or Turn It Off If You Are Using One
A Virtual Private Network (VPN) is popular security and privacy tool that masks the IP address of your internet connection. If you’re using one to protect yourself from copyright issues or snooping, it may be the source of an issue with streaming video.
You can turn off your VPN temporarily to see if this fixes the problem. Sometimes a VPN can slow the internet speed, and it can also be a reason. You can run a connection speed test to figure it out.
Also Check: How Can You Set Up A VPN?
But sometimes it is the way around, a VPN can also get rid of the black screen because the VPN can connect to different servers and increase your internet speed. For example NORD VPN is known to increase your speed and we had a lot of feedback from people saying it fixed the black screen for HBO Max and it also comes with a lot more cool features such as faster gaming, being able to see a lot more shows as you have no GEO limitations.
2. Replay The TV Show Or Movie On Your HBO Max App
The HBO Max app may have an error that causes it to freeze or shut off just before your chosen video finishes playing.
Although this may be annoying, there is, fortunately, a quick solution for this problem. Simply replay the show on your app, and you should see it continue playing this time.
3. Restart Your HBO Max App
Just like with any streaming device or game console, if something goes wrong within the system, you can usually solve the problem by restarting the unit. This will usually fix black screens in iOS devices, Apple TVs, Xboxes, and PlayStations, so it’s definitely worth giving this method a try.
4. Power Cycle Your Network And Streaming Devices
Even if it seems like your video froze, you might want to try switching on and off some of the devices that were also recently used on the same network before attempting this more drastic measure. It could be something simple like a slow download or some other issue with your internet service provider slowing down your connection slightly.
5. Sign Out And Sign In To Your HBO Max Account
The best way to fix any login problem is to sign out and then sign in again with your credentials. You may have just mistyped them the first time around, so trying this step should provide results if nothing else has worked yet. You can also try reinstalling HBO Max on your mobile device.
6. Update Your HBO Max App
If none of these steps has worked for you, you should go to your app store and check if there’s an update available for the HBO Max app itself. There could be some bug fixes that need to be downloaded by players like yourself!
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We hope you can find a solution that works for your HBO Max black screen issue. Please keep in mind that while some of the solutions mentioned above have worked for other users, they may not work for everyone. If you are still experiencing problems, don’t hesitate to get in touch with the HBO Max team or customer service for assistance. They’re there to provide excellent customer service and will be happy to lend a hand when needed.
If this HBO Max is stuck on the loading screen then this is for you: Fix HBO Stuck on Loading Screen
Maryam has been teaching IT as a school teacher for over a decade, and her main subject of choice is Internet safety, especially helping parents keep their families safe and secure online. When Maryam is not teaching or writing she is a big fan of the outdoors, the complete opposite of staring at a computer screen for hours.