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If you have been trying to watch a movie or TV show on Amazon Prime Video and received the following error message: “We’re sorry, this video is not available because DRM protects it,” don’t worry. You are not alone. Many Amazon Prime Video users have reported this problem. Fortunately, there is a fix. In this blog post, we will walk you through step-by-step how to fix DRM-protected content error on Amazon Prime Video. Let’s get started!
The following issues might cause the DRM protected content error:
Some measures that you can follow to fix DRM related issues include:
After shutdown, turn on your TV/Stick/Box, open the Amazon Instant Video app or website, and then wait for it to load up completely (connect with Wi-Fi). Sometimes, the video service has not fully loaded before an error occurs.
Therefore, simply relaunching can resolve specific issues like DRM-protected content errors which you were watching on your device may disappear without any explanation.
For those who have a ‘Smart’ TV or Blu-ray player that uses a home network connection instead of just an HDMI cable, reboot these devices as well as any modems, routers, access points, hubs, or switches connected to them before trying to play anything on Amazon Prime Video again.
If none of the above steps resolve the issue, please try updating your Amazon Prime Video app (both on Roku and Apple TV updates are available now), as well as refreshing your web browser. The latest update for the Android app includes improvements to account matching, video playback, and many other fixes for recent issues like DRM-protected content errors.
Hopefully, these changes will fix any remaining errors you’re seeing with this issue. If that doesn’t work, you may be using an older version of one of their apps, so try uninstalling entirely and then re-installing the most current version.
Also Check: How To Fix HBO Max App Black Screen
Clearing cache is one of the most common solutions to fix problems with streaming services. Suppose these steps fail to clear the issue. In that case, your network connection may be slow or unreliable enough that other devices on your network are having problems reaching Amazon Prime Video servers. Try relaunching from scratch after power cycling all of your devices once more.
Lastly, your HDMI cable is also possibly damaged or faulty. Try using a different one of these cables before giving up on Amazon Prime Video altogether.
The DRM Protected Content Error is a standard error that will happen if you try to play content from Amazon Prime Video on multiple devices. This article has outlined the steps necessary to fix this issue, and we hope it helps! If you’re still having trouble with your device after following these instructions, don’t hesitate to get in touch with customer service.
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