How To Fix Apple TV “Video Not Available” Error When Streaming Shows?

Are you finding a way to fix errors while streaming on Apple TV plus? When you come home after a long, exhausting day. Watching your favorite tv shows or a movie makes you feel better.

Sometimes when you turn on to watch your favorite shows, Apple Tv plus indicates a “video unavailable” error. It’s so frustrating that you’ve to fix the mistakes instead of watching your favorite tv shows or movies.

Don’t worry. We are here to rescue you again. The “video unavailable” error in Apple tv plus is a common problem; many customers encounter this issue each day. Various reasons can cause this problem, such as your internet connection might not be strong enough, or your Apple ID needs to be verified.

We will mention a few troubleshooting steps; you can follow them to resolve your issue and watch your favorite shows.

Let’s dive in.

1. Reset your Apple TV Plus App

Reinstall your App; it can also help you to resolve errors. How can it help? Whenever you reinstall the App, it is constantly updated to the latest version.

One of the reasons is that your Apple tv plus App is showing an error because your Apple tv+ App is not updated. Upgrading helps resolve the problem. With updated functions, you can get a kick out of more features on the App.

How To Update?

1. Go to settings.
2. The open system software update, select it, a message appears if any update is required.
3. Now select the downloading option, it will reinstall.
4. Keep connected to your Apple tv during the whole process of updating.

Here is the official tutorial from Apple: https://support.apple.com/en-us/HT202716

When there is any update needed, you will always see a notification from Apple tv. But if you don’t get any message, you can go to settings and check if there is any update available.

2. Change Your Device Display Settings

You can change your display settings for better results. It is beneficial for Roku owners, but you can also try it on another device.

In some devices, trailers and Intros run at different resolutions than the actual videos. Other solutions can be incompatible with some devices. You can change keys temporarily to solve this problem.

• Go to settings.
• Select the option of audio and video.
• You will see many options there; select the video output format.
• Choose resolutions.
• Set lower resolutions. Ideally lower than 4k.

3. Try It On Another Streaming Device

If you still cannot resolve the issue, you can try this trick. Many users find this helpful. If you can access the Apple tv+ channel on a Roku device, you can turn on another mobile device.

If it starts playing, pause it and return to the original one. Now you will see it’s streaming without showing the “Video Unavailable” error. If you still find the same issue, repeat this method. There are several options in this regard, and TCL Roku TV (Roku streaming stick) is one of the best considering Apple TV device.

Also Check: How To Fix Roku TV Sound Issues?

4. Sign in/Out Of Your Apple ID

By simply signing in to your Apple ID, you can log in to its related services, such as Apple TV+. Logging in to your Apple ID is a simple procedure. You have to follow the mentioned steps to solve your problem.

How To Sign In?

Download the Apple TV+ app from the app store.

• Open the App.
• Go to the settings menu. Then select accounts.
• Create an Apple ID or go to the sign-in menu.
• Enter your email address and password.

You can sign out your Apple ID whenever you want. Keep in mind that it can delete all the saved data in the TV+ App. Before signing out each time, you will be asked if you want to save a copy of the data on your phone. If you don’t know how to sign out, follow these instructions.

• Go to the settings option.
• Select accounts.
• Enter your password and click turn off.
• Turn on data if you want to keep a copy of data.
• Click sign out again.

5. Reset Your Internet Connection

The Internet connection can be the main reason you see the “video unavailable” error in Apple TV+. Try to watch programs on a different device with the same internet connection.

If you still find the same error, you can check whether you are connected to the correct network or not. If not, then select the better network and write your password. Check again if it works or not. Unplugging your wifi router and replugging it can also help.

If both options are not supported, it may be an internet connection problem. Now the next solution is to change your internet settings. If nothing works, you can call your internet service provider to test any problem with your connection.

6. Set DNS

DNS converts the name you write into an IP address. An IP address is the language of internet browsers. Slow network speed always causes problems for you. Different solutions like restarting your wifi router, checking cables, and troubleshooting the network don’t seem to work permanently.

You can try another option, reset your DNS settings. Cloudflare has launched its DNS app, allowing you to alter DNS services with just one tap. You can land on a less busy server if you change DNS settings. It results in fast streaming speed on streaming devices.

Suppose you want to change DNS on Apple TV+. Here is the process.

• Go to settings.
• Select the network and choose your network.
• Choose to configure DNS.
• Select manual.
• Enter your DNS.
• Click done.
• Restart your device.
• Never use the wrong DNS on your device. It may result in loss of Internet connection.

Wrapping Up

Apple tv+ devices are super cool and loaded with up-to-date features, but sometimes customers encounter the “video unavailable” error. It can be very annoying for you when you can’t watch your favorite tv shows or a movie after a long exhausting day.

Various reasons can cause this problem, such as your internet connection might not be stable, or there could be an error in your device settings. We have listed all the possible solutions, but you still can not find them helpful. You can contact Apple support or customer service.

How did you find this article? Was it helpful? Let us know.

Maryam

Maryam has been teaching IT as a school teacher for over a decade, and her main subject of choice is Internet safety, especially helping parents keep their families safe and secure online. When Maryam is not teaching or writing she is a big fan of the outdoors, the complete opposite of staring at a computer screen for hours.