How to Fix the Windows Key Not Working Issue: A Step-by-Step Guide

The Windows key is a fundamental feature of the Windows operating system, allowing users to quickly access various functions and shortcuts. However, it can be frustrating when the Windows key stops working, preventing you from utilizing its convenient features. In this comprehensive guide, we will explore the reasons why the Windows key may not be working and provide step-by-step solutions to fix this issue.

Importance of the Windows key

The Windows key, typically located between the Ctrl and Alt keys on your keyboard, serves as a gateway to numerous essential functions and shortcuts. By pressing the Windows key, you can instantly access the Start menu, launch programs, open the Task Manager, switch between windows, and much more. It is an invaluable tool for navigating and controlling your Windows operating system efficiently.

Overview of the Windows key not working issue

There are several possible reasons why your Windows key may stop working. It could be due to software issues such as disabled settings or conflicting programs, hardware problems with your keyboard, or outdated or corrupt keyboard drivers. By understanding the underlying causes, you can troubleshoot and resolve the issue effectively.

Reasons Why the Windows Key May Not Be Working

Software issues

One common cause of the Windows key not working is software-related issues. Windows itself may disable the key, or certain keyboard manufacturers may have settings that lock the Windows key when in gaming mode. Malware or virus attacks can also interfere with the functionality of the Windows key. Additionally, an app or service may have blocked the key, or Windows 10/11 Game Mode/Xbox Game Bar may be disabling it.

To summarize, the software-related reasons why your Windows key may not be working include:

  • Windows has disabled the key
  • Your keyboard manufacturer has locked the key (common in gaming keyboards)
  • A malware or virus attack has affected the key
  • An app or service has blocked the key
  • Windows 10/11 Game Mode/Xbox Game Bar is disabling the key

These are the primary causes of Windows key dysfunction, although other factors such as bugs within the Windows system can also contribute to the issue.

Hardware issues

In some cases, the Windows key may stop working due to hardware-related problems with your keyboard. This could be caused by mechanical damage, faulty wiring, or a malfunctioning key switch. If you suspect that the hardware is the culprit, you can try connecting a different keyboard to your computer to see if the Windows key functions correctly. If it does, then it’s likely that your original keyboard needs repair or replacement.

Driver issues

Outdated or corrupt keyboard drivers can also lead to the Windows key not working. Drivers are essential software components that allow your computer’s operating system to communicate with and control your keyboard. If these drivers are outdated or corrupted, they may cause various issues, including the malfunctioning of specific keys, such as the Windows key.

Step-by-Step Guide to Fixing the Windows Key Not Working Issue

Step 1: Restart your computer

Before diving into more complex solutions, it’s always worth starting with a simple restart. Restarting your computer can help resolve minor software glitches and refresh system processes, potentially fixing the Windows key issue.

Step 2: Check for updates

Keeping your operating system up to date is crucial for optimal performance and compatibility. In some cases, outdated software can cause conflicts and issues, including problems with the Windows key. Therefore, it’s important to check for and install any available updates for your Windows operating system.

To check for updates on Windows 10, follow these steps:

  1. Click on the Start menu and select “Settings”.
  2. In the Settings menu, click on “Update & Security”.
  3. Select “Windows Update” from the left sidebar.
  4. Click on “Check for updates” to search for any available updates.
  5. If updates are found, follow the on-screen instructions to install them.

For Windows 11, the process may be slightly different, but you can typically access the update settings through the Start menu or the Settings app.

Step 3: Run a virus scan

In some cases, malware or viruses can interfere with the proper functioning of your keyboard, including the Windows key. It’s essential to run a thorough virus scan using reliable antivirus software to detect and remove any malicious entities that may be causing the issue.

You can use Windows Defender, the built-in antivirus program in Windows, to perform a scan. Here’s how:

  1. Open the Start menu and click on the Settings gear.
  2. Go to “Update & Security”.
  3. Select “Windows Security”.
  4. In the Windows Security window, click on “Virus & threat protection”.
  5. Click on “Quick scan” or “Full scan” to initiate the scan.

If Windows Defender doesn’t detect any issues, you may consider using additional malware removal tools such as Auslogics Anti-Malware for a more thorough scan.

Step 4: Disable gaming mode or other conflicting software

Some gaming keyboards or software come with a gaming mode feature that disables certain keys, including the Windows key, to preventaccidental interruptions during gameplay. To resolve the issue, disable gaming mode or any other conflicting software that may be causing the Windows key to stop functioning.

To disable gaming mode on Windows 10:

  1. Click on the Start menu and select “Settings”.
  2. Choose “Gaming” from the available options.
  3. Click on the “Game Mode” tab, and toggle off the “Game Mode” switch.

In addition, check your keyboard for a dedicated gaming mode or Win Lock key, which may also disable the Windows key. Press this key to toggle it off and restore functionality to the Windows key.

Step 5: Update or reinstall keyboard drivers

If outdated or corrupt drivers are causing the Windows key issue, updating or reinstalling the keyboard drivers can help fix the problem. Follow these steps to update your keyboard drivers:

  1. Open the Start menu and search for “Device Manager”. Click on the first search result to launch the Device Manager.
  2. Expand the “Keyboards” section, and right-click on your keyboard model.
  3. Select “Update driver” from the context menu.
  4. Choose “Search automatically for updated driver software” and follow the on-screen instructions to complete the process.

If updating the drivers doesn’t resolve the issue, you may need to uninstall and reinstall the keyboard drivers. To do this, follow steps 1 through 3 above, but instead of selecting “Update driver”, choose “Uninstall device”. After uninstalling the drivers, restart your computer, and Windows will automatically reinstall the necessary drivers upon startup.

Step 6: Edit the registry settings

In some cases, the Windows key issue may be resolved by modifying the registry settings. Follow these steps to enable the Windows logo key via the Windows Registry:

  1. Press the Start button and type “regedit” (without quotes) in the search bar. Click on the Registry Editor app to launch it.
  2. Navigate to the following path: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlKeyboard Layout
  3. In the right pane, locate the “Scancode Map” entry. Right-click on it and select “Delete”.
  4. Restart your computer for the changes to take effect.

Note: Modifying the registry can be risky, as incorrect changes can cause system instability or other issues. It’s recommended to create a backup of your registry before making any changes. To do this, open the Registry Editor, click on “File” in the top-left corner, and choose “Export”. Save the exported file to a safe location, and you can later import it if necessary to restore your previous registry settings.

Step 7: Perform a system restore

If the above methods don’t resolve the issue, you can try performing a system restore to revert your computer to a previous state when the Windows key was functioning correctly. This process will not affect your personal files, but it may remove recently installed programs and drivers.

Follow these steps to perform a system restore:

  1. Click on the Start menu and type “System Restore” in the search bar. Select “Create a restore point” from the search results.
  2. In the System Properties window, click on the “System Restore” button under the System Protection tab.
  3. Follow the on-screeninstructions to choose a restore point from the available options and initiate the system restore process.
  4. Wait for the restoration to complete, and then check if the Windows key is working again.

Remember that performing a system restore will undo any changes made to your system after the selected restore point, so it’s important to choose a restore point that predates the onset of the Windows key issue.

Additional Tips and Tricks to Try

Use an external keyboard

If your built-in keyboard is causing the Windows key issue and you have access to an external keyboard, you can connect it to your computer and use it as an alternative. This will allow you to continue using the Windows key while troubleshooting or seeking a permanent solution for the built-in keyboard.

Use keyboard shortcuts as alternatives

While troubleshooting the Windows key issue, you can use keyboard shortcuts as a temporary workaround. Many functions accessible through the Start menu or other Windows key shortcuts can also be accessed using alternative key combinations. For example, instead of pressing the Windows key + R to open the Run dialog, you can use the shortcut Ctrl + Shift + Esc to launch the Task Manager.

Contact customer support

If none of the above solutions resolve the Windows key issue, it may be necessary to seek assistance from the manufacturer of your computer or keyboard. Contact their customer support team and provide them with detailed information about the problem. They may be able to provide further guidance or offer a repair or replacement if the hardware is at fault.


The Windows key is an essential tool for navigating and controlling your Windows operating system efficiently. When it stops working, it can be frustratingand hinder your productivity. However, by following the step-by-step guide provided in this article, you can troubleshoot and fix the Windows key not working issue. Remember to consider both software and hardware factors that may be causing the problem, such as disabled settings, conflicting programs, mechanical damage, or outdated drivers. By implementing the suggested solutions and tips, you can regain the functionality of your Windows key and enjoy a seamless computing experience.

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